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Getting Started

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How easy is it to get started with Zenzap?

Super easy! There’s zero learning curve - if you can chat on your personal apps, you can use Zenzap. Download, register, and start chatting in minutes. No complex setup or training needed.

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How do I start using Zenzap?

1. Download the app or visit our website
2. Register with your phone number and email
3. Create your workspace
4. Add your team and That’s it! You’ll be up and running in minutes.

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Will my team need training to use Zenzap?

Not at all. If your team can use standard messaging apps, they can use Zenzap. The interface is intuitive and familiar - your team can switch from their personal apps to Zenzap seamlessly, using the same familiar chat gestures and features they’re used to, plus, essential work related features.

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How smooth is the transition to Zenzap?

Incredibly smooth! Your team can be chatting on their personal apps one minute and doing exactly the same on Zenzap the next. No learning curve, no hassle, just simple and familiar messaging in a professional environment.

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How do I add my team?

Add your team via email, phone contacts, or sharing a unique link. Team members follow simple prompts to join your workspace. You control who has access to what, and can approve any new join request.

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Can I use my Microsoft/Google account to login?

Yes! We have SSO that lets you use your accounts to log in seamlessly.

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Is there a web version available?

Yes! We have desktop apps for Mac and Windows, plus a web application, in addition to our mobile apps for iOS and Android. Access Zenzap however works best for you. All is synced.

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What if I need help getting set up?

Our team is ready to help! You’ll get a welcome message right after signing up - just reply to get assistance. We’re committed to making your setup experience smooth and easy.

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Can I test Zenzap before rolling it out to my whole team?

Absolutely! Start with a small group to test features and get comfortable. Once you see how easy it is, gradually add more team members. Many teams start with their core group and expand from there. We are here to answer any questions.

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Control, Security & Privacy

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Is Zenzap secure for sharing sensitive company information?

At Zenzap, we maintain enterprise-level security infrastructure and adhere to the highest standards of data protection compliance, including GDPR and CCPA frameworks. Our robust encryption protocols safeguard your information throughout its lifecycle. We’re trusted by organizations across heavily regulated sectors, including financial institutions and healthcare providers, demonstrating our commitment to stringent data security measures. The protection and confidentiality of your data remain our foremost priority.

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Can I control who has access to my workspace?

Absolutely! As an admin, you have complete control over your workspace. You decide exactly who has access to files and group conversations, manage team permissions instantly, and maintain full oversight of all activity. When team members leave, simply remove them with one click - they’ll immediately lose access to everything, with nothing being saved on their devices, keeping your communication and data secure within your organization. This is true for all plans.

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Does any company information get saved on team members’ devices?

Company data is only cached on team members devices, to enable you continue to work even if you enter a spotty connection like the an underground metro station. All data is securely stored in the cloud with enterprise-grade encryption. Unlike personal messaging apps, when someone leaves, you just remove them and they have no way to access or keep company information.

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How quickly can I onboard new team members?

Very quickly! When you add someone new, they get immediate access to their relevant chats and can see the full conversation history. This means they can get up to speed instantly without needing to be briefed on past discussions.

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What happens when a team member leaves?

Simply remove them with one click - they’ll immediately lose access to all conversations, files and data. Nothing remains on their device, keeping your company information secure within your workspace. All historical contributions remain in your workspace.

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Where is our data stored?

We store data in multiple locations, including both EU and US servers and comply with the appropiate regional privacy laws. Our enterprise custoemrs provide manage the encryption keys controlling their data for addtional layer of privacy.

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Can I monitor workspace activity as an admin?

Yes! Get insights into workspace usage, see active users, track file sharing, and monitor group creation. This helps ensure your workspace is being used effectively and securely.

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What enterprise security features are available? Enterprise plans include advanced security features like:

• SAML, SCIM, and SSO integration
• Enterprise encryption key management
• Comprehensive audit logs
• SIEM export capability
• Custom security controls

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How does file security work?

Pro and higher plans include advanced file scanning and security features to protect your devices and data.

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Work-Life Balance & Separation

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Can I set specific working hours for notifications?

Yes! Set your working hours and only receive notifications during those times. Outside those hours, notifications are off so you can focus on your personal life, and maintain healthy boundaries. Perfect for teams working across different time zones and shifts.

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Can I schedule messages to be sent later?

Absolutely! Write your message anytime and schedule it to send during working hours. Great for communicating with teams in different time zones or preparing updates in advance without disturbing people outside work hours.

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How does Zenzap separate work from personal life?

Unlike personal messaging apps, where work and personal chats are mixed together, Zenzap keeps your work communication completely separate. It’s a dedicated workspace for your team with professional features, and nothing mixes with your personal messages.

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Organization & Productivity

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How much storage do I get for files and media?

Our storage options grow with your needs. The Free plan includes 1GB of secure cloud storage, perfect for getting started or for small team. The Pro plan provides 100GB of storage space which is enough for years of usage, while our Business+ plan offers unlimited storage. We automatically optimize file sizes to help you make the most of your storage space.

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How do task templates work?

For teams with recurring workflows, our Pro plan and above let you save any task list as a template. Simply create your task list once, save it as a template, and reuse it anytime with a single click. It’s perfect for standardizing processes, onboarding new team members, or managing repeated projects and day-to-day tasks efficiently.

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Can I break down complex tasks into smaller parts?

Absolutely! With our Pro plan and above, you can break down any task into smaller, more manageable sub-tasks. This feature helps teams tackle complex projects step by step, maintain clear priorities, and ensure nothing falls through the cracks. Team members can focus on their specific components while managers maintain oversight of the bigger picture.

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How can I sort and filter tasks?

Our Pro plan includes smart task management features that let you organize tasks exactly how you need them. Sort tasks by due dates to see what’s urgent, filter by assignee to check workloads, or organize by priority to focus on what matters most. You can also track creation dates and status updates, making it easy to stay on top of everything your team is working on.

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Can I turn tasks into calendar events?

Yes! With our Pro plan and above, you can convert any task directly into a calendar event with just one click. This seamless integration ensures all your deadlines appear in your calendar automatically. It’s especially useful for time-sensitive tasks and helps keep everyone aligned with team schedules and milestones.

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What types of groups can I create?

You can create dedicated spaces for any team need. Set up dedicated channels for team communication, project-specific groups for focused collaboration, announcement channels for important updates, topic-based discussions for specific subjects, and private groups for sensitive matters. Each type can be customized with its own settings and permissions to match your workflow.

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How do tasks and to-do lists work?

Every chat includes a powerful built-in task management system. You can create and assign tasks to team members, set due dates and priorities, track progress with real-time status updates, add detailed checklists, set up tasks for regular work, and get automatic reminders for upcoming deadlines. Everything stays organized right where your team is already communicating.

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How do I manage team announcements?

Create dedicated announcement channels where only designated team members can post updates. Everyone sees important communications in one place, and you can pin critical messages to keep them easily accessible. You can also track acknowledgments to ensure important updates are seen by the whole team - perfect for company-wide communication.

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Can I organize files and documents in a structured way?

Yes! Files are automatically organized by chat and topic, making them easy to find. You can browse by file type, upload date, or create your own custom categories. Our powerful search helps you locate any file instantly, and everything stays neatly organized in your workspace’s central file library.

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Integrations & Connectivity

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What systems can I use Zenzap on?

Zenzap works everywhere your team does. Use our mobile apps on iOS and Android for on-the-go access, desktop apps for Mac and Windows when you’re at your computer, or access through any web browser. Your conversations and files stay perfectly synced across all your devices, so you’re always up to date no matter how you connect.

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What calendar integrations are available?

We integrate directly with both Google Calendar and Microsoft Outlook, bringing your schedule right into Zenzap. You can view all your meetings, schedule new ones, and send invites directly from any chat. The calendar integration syncs automatically, so your schedule is always up to date no matter where you update it.

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How do video meetings work with Zenzap?

We make video meetings seamless through our integrations with Google Meet and Zoom, and Teams. Generate meeting links instantly in any chat conversation, and participants can join with a single click. There’s no need to switch between apps or share links separately - everything happens right where your team is already communicating.

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Can I connect Zenzap with our project management tools?

We’re integrating with popular project management tools like Monday.com, Asana and more. Once connected, you’ll see project updates and notifications directly in your Zenzap chats, and you can update tasks, change project status, and modify items right from your conversations - no need to switch apps. This two-way integration keeps everyone in sync without having to check multiple tools. We’re continuously adding new integrations based on our customers’ needs.

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What other business platforms can I integrate with Zenzap?

We’re actively expanding our integration capabilities with leading CRM systems, marketing platforms, help desk solutions, and other essential business tools. These integrations ensure your team can quickly react to important business events - whether it’s a new sales opportunity, customer support issue, or marketing campaign update. When critical business data flows directly into your team conversations, everyone stays on the same page and can take immediate action. No more delays from switching between apps or waiting for updates - your team can see, discuss, and respond to important business matters in real-time, right where they’re already collaborating.

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What kind of API integration options are available?

Business+ and Enterprise plans include comprehensive API access to connect Zenzap with your existing systems. You can build custom workflows, automate routine tasks, enable data synchronization, and create tailored integrations that match your specific needs. Our API documentation makes it easy for your developers to get started.

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Can I build custom integrations for my organization?

Enterprise customers can work with our team to build and deploy custom integrations specific to their organization’s needs. We’ll help create tailored solutions that fit your unique workflow, whether that’s connecting to internal systems, automating processes, or building specialized features. Our development team works closely with you to understand and implement exactly what you need.

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Pricing & Plans

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Is Zenzap free to use?

Absolutely! Start with our Free plan that includes essential features: 1GB storage, 5 project channels, tasks, working hours, scheduled messages, calendar integration, and WhatsApp migration. Perfect for trying Zenzap or for small teams.

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How much does Zenzap cost?

Zenzap is available to try for free with our Free plan. If you’re ready to take it up a notch, you can choose our Most Recommended Pro plan at just £2 per user/month or our Business+ plan at £6 per user/month. If you’re a large organization with specific requirements, you can request a demo for our Enterprise plan for a custom quote to fit your unique needs.

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Which plan is right for my team?

It depends on your team size and needs. If you’re just trying it out or have a small team, the Free plan is a great place to begin. If you need more storage, unlimited project channels, advanced task management tools, and file malware scanning, our Pro plan at £2 per user/month is the perfect fit for growing teams. If your team has reached a significant scale and needs workflows integration with your work tools such as CRM, work management, etc. or additional control, the Business+ plan at £6 per user/month is the best for you. If you’re a larger organization seeking a fully customized solution and dedicated support, then the Enterprise plan is the right solution.

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Can I pay monthly or annually?

While we offer the best prices for annual billing, you can choose to pay monthly with the Pro and Business+ plans. We want to provide maximum flexibility for your needs.

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Do you offer any discounted plans?

Yes! We offer special rates for NGOs, non-profits, educational institutions, and growing teams with unique needs. Contact us at support@zenzap.co to discuss a custom package.

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How does adding new users affect billing?

New team members will be added to your plan in the relevant month, and you’ll be charged accordingly. You can easily upgrade or downgrade your plan anytime to manage team sizes and costs.

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How can I manage my billing?

You can easily manage all billing information from your account settings, including payment details, plan changes, and billing history. Need help? Contact us at support@zenzap.co.

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What payment methods do you accept?

You can easily pay with any credit card. For annual subscriptions, we also offer the option to be invoiced annually for your convenience. For any billing inquiries, please get in touch at support@zenzap.co.

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Can I change my plan?

You can easily change your plan anytime through your account settings. If you’d like some guidance, or if you have specific requests, you can contact our team at support@zenzap.co, and we’ll be happy to help. Need more help? Just reply to your welcome message in the app - we’re here to help you get the most out of Zenzap!

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Customer Support

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How can I get help if I need it?

We offer multiple ways to get the support you need. Our in-app chat support connects you directly with our team for immediate assistance. You can also reach us via email for detailed inquiries at support@zenzap.co. Whatever your preferred learning style or need, we’re here to help you succeed with Zenzap.

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What are your support hours?

Our support team is available during regular business hours to help with any questions or issues you might have. For urgent matters, we provide 24/7 coverage to ensure your team never gets stuck. Premium plans customers receive priority support with guaranteed response times, ensuring minimal disruption to your business operations.

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Do you provide team training?

While Zenzap is designed to be intuitive and easy to use, we understand that some teams benefit from additional guidance. We provide comprehensive getting started guides that walk you through all key features, detailed video tutorials for visual learners, and custom training sessions for larger teams. We provide training onboarding team sessions to help you get the most out of Zenzap, and for enterprise customers, we offer tailored training programs to match their specific needs.

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What support is included with each plan?

Support levels grow with your needs. Free plan users receive basic customer support via chat and email. Pro plan customers get additional team onboarding training and 24/7 support access. Business+ users enjoy priority support with faster response times. Enterprise customers receive our highest level of support with a dedicated Customer Success Manager available 24/7, proactive account management, and customized training solutions.

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How do you handle enterprise support needs?

Enterprise customers receive our most comprehensive support package. This includes a dedicated Customer Success Manager who works proactively with your team, 24/7 priority support access, customized training sessions, expert migration assistance, and best practices setup guidance. Your Success Manager becomes a trusted partner in helping your organization maximize the value of Zenzap, ensuring smooth implementation and ongoing success.