> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zenzap.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Send a New Direct Message

> Create a direct message to chat one-on-one with a team member or an external user.

## **On Mobile (iOS & Android)**

1. Navigate to the home screen.
2. Tap the "+ New" button on the bottom right.

![Send a New Direct Message screenshot 1](https://mintcdn.com/zenzap/ffr_YSwS6rq8izvP/images/knowledge-base/send-a-new-direct-message/239f8fa5-f83b-4d3e-9af6-9969078a6826.png?fit=max\&auto=format\&n=ffr_YSwS6rq8izvP\&q=85\&s=b162200574d433aded832830cf6cb860)

3. Tap "Direct Message".

![Send a New Direct Message screenshot 2](https://mintcdn.com/zenzap/ffr_YSwS6rq8izvP/images/knowledge-base/send-a-new-direct-message/8c3e225a-a655-416f-8e56-b6eaf6c16924.png?fit=max\&auto=format\&n=ffr_YSwS6rq8izvP\&q=85\&s=3ce4769e48d2719d3871dddbfed78275)

4. Select the person you want to chat with from your contacts list.

![Send a New Direct Message screenshot 3](https://mintcdn.com/zenzap/ffr_YSwS6rq8izvP/images/knowledge-base/send-a-new-direct-message/66d9871c-900b-4aa7-a9b5-d417f2b8fc40.png?fit=max\&auto=format\&n=ffr_YSwS6rq8izvP\&q=85\&s=c5c31afd8d51f64b7f5df4a484713c8f)

**Note:**

* Your contacts list includes all workspace members and external users you have previously messaged.
* To start a conversation with a new external user, please see the "Chat with an External User" guide.

## **On Desktop (Windows, macOS, & Web App)**

1. Click "Chats" in the left menu.
2. Click "+ New" at the top of your chats list.

![Send a New Direct Message screenshot 4](https://mintcdn.com/zenzap/ffr_YSwS6rq8izvP/images/knowledge-base/send-a-new-direct-message/fe10509f-405b-4fda-a28b-705d609abefa.png?fit=max\&auto=format\&n=ffr_YSwS6rq8izvP\&q=85\&s=c9e14095eb0d296fc5c504683d9ffcd1)

3. Click "Direct Message".

![Send a New Direct Message screenshot 5](https://mintcdn.com/zenzap/ffr_YSwS6rq8izvP/images/knowledge-base/send-a-new-direct-message/3624295f-91fc-4010-83a7-ce5b2b81dab9.png?fit=max\&auto=format\&n=ffr_YSwS6rq8izvP\&q=85\&s=ec917ff4bd55e1142357af3881028053)

4. Select the person you want to chat with from your contacts list.

![Send a New Direct Message screenshot 6](https://mintcdn.com/zenzap/ffr_YSwS6rq8izvP/images/knowledge-base/send-a-new-direct-message/9600f44d-c0ae-4361-a84a-c2c8b6dec829.png?fit=max\&auto=format\&n=ffr_YSwS6rq8izvP\&q=85\&s=29a554900a9a296526675469a50b0c43)

**Note:**

* Your contacts list includes all workspace members and external users you have previously messaged.
* To start a conversation with a new external user, please see the "Chat with and External User" guide.


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