Webhook Events

When you configure a webhook, Zenzap sends HTTP POST requests to your URL when events occur. This page documents the payload structure for each event type.

Event Envelope

All webhook events share the same envelope structure:

{
  "id": "evt_550e8400-e29b-41d4-a716-446655440099",
  "type": "message.created",
  "eventVersion": 1,
  "timestamp": 1699564800000,
  "data": { ... }
}

Field	Type	Description
`id`	string	Unique event ID (use for deduplication)
`type`	string	Event type (see below)
`eventVersion`	integer	Schema version (currently `1`)
`timestamp`	integer	Unix timestamp in milliseconds
`data`	object	Event-specific payload

HTTP Headers

Each webhook delivery includes these headers:

Header	Description
`X-Zenzap-Event`	Event type (e.g., `message.created`)
`X-Zenzap-Signature`	HMAC-SHA256 signature for verification
`X-Zenzap-Timestamp`	Unix timestamp (milliseconds) when sent
`X-Zenzap-Delivery-Id`	Unique delivery ID (for deduplication)

Signature Verification

When a secret is configured, verify webhooks by calculating:

import hmac
import hashlib

def verify_webhook(payload: bytes, signature: str, timestamp: str, secret: str) -> bool:
    expected = hmac.new(
        secret.encode(),
        f"{timestamp}.{payload.decode()}".encode(),
        hashlib.sha256
    ).hexdigest()
    return hmac.compare_digest(expected, signature)

Message Events

message.created

Sent when a new message is posted in a topic where your bot is a member.

{
  "id": "evt_550e8400-e29b-41d4-a716-446655440099",
  "type": "message.created",
  "eventVersion": 1,
  "timestamp": 1699564800000,
  "data": {
    "message": {
      "id": "660e8400-e29b-41d4-a716-446655440001",
      "topicId": "550e8400-e29b-41d4-a716-446655440000",
      "senderId": "550e8400-e29b-41d4-a716-446655440001",
      "senderName": "Alice Johnson",
      "senderType": "user",
      "type": "text",
      "text": "Hello team!",
      "createdAt": 1699564800000
    }
  }
}

message.updated

Sent when a message is edited or when voice message transcription completes.

{
  "id": "evt_550e8400-e29b-41d4-a716-446655440099",
  "type": "message.updated",
  "eventVersion": 1,
  "timestamp": 1699564850000,
  "data": {
    "message": {
      "id": "660e8400-e29b-41d4-a716-446655440001",
      "topicId": "550e8400-e29b-41d4-a716-446655440000",
      "senderId": "550e8400-e29b-41d4-a716-446655440001",
      "senderName": "Alice Johnson",
      "senderType": "user",
      "type": "text",
      "text": "Hello team! (edited)",
      "createdAt": 1699564800000,
      "updatedAt": 1699564850000
    }
  }
}

message.deleted

Sent when a message is deleted.

{
  "id": "evt_550e8400-e29b-41d4-a716-446655440099",
  "type": "message.deleted",
  "eventVersion": 1,
  "timestamp": 1699564900000,
  "data": {
    "messageId": "660e8400-e29b-41d4-a716-446655440001",
    "topicId": "550e8400-e29b-41d4-a716-446655440000",
    "deletedBy": "550e8400-e29b-41d4-a716-446655440001"
  }
}

Message Object

The message object in message events contains:

Field	Type	Description
`id`	string	Message UUID
`topicId`	string	Topic UUID
`senderId`	string	Sender ID (format: `{uuid}` for users, `b@{uuid}` for bots)
`senderName`	string	Sender’s display name
`senderType`	string	`user`, `bot`, or `system`
`type`	string	Message type (see below)
`text`	string	Message text (may be empty for non-text types)
`createdAt`	integer	Creation timestamp (ms)
`updatedAt`	integer	Last update timestamp (ms)
`parentId`	string	Replied-to message ID
`mentionedProfiles`	array	Mentioned profile IDs (in mention order)
`attachments`	array	File attachments
`mentions`	array	User mentions
`location`	object	Location data (for location messages)
`task`	object	Task data (for task messages)
`contact`	object	Contact data (for contact messages)
`poll`	object	Poll data (for poll messages)
`call`	object	Audio/video call data

Message Types

Type	Description	Additional Fields
`text`	Regular text message	`text`
`image`	Image attachment	`attachments[]`
`file`	File attachment	`attachments[]`
`video`	Video attachment	`attachments[]`
`audio`	Voice message	`attachments[]` (with `transcription`)
`location`	Shared location	`location`
`task`	Task snapshot	`task`
`contact`	Shared contact	`contact`
`poll`	Poll	`poll`
`call`	Audio/video call snapshot	`call`
`admin`	System/administrative message	-

Attachments

File attachments include a signed download URL:

{
  "attachments": [
    {
      "id": "550e8400-e29b-41d4-a716-446655440088",
      "type": "image",
      "name": "screenshot.png",
      "url": "https://storage.zenzap.co/attachments/...?token=...&expires=..."
    }
  ]
}

Attachment URLs expire after 60 minutes. Download files promptly after receiving the webhook.

Voice Message Transcription

Voice messages (audio attachments) are automatically transcribed. The flow is:

message.created arrives with transcription.status: "Pending"
message.updated arrives when transcription completes

{
  "type": "message.updated",
  "data": {
    "message": {
      "type": "audio",
      "attachments": [
        {
          "id": "550e8400-e29b-41d4-a716-446655440088",
          "type": "audio",
          "name": "voice-note.mp3",
          "url": "https://storage.zenzap.co/...",
          "transcription": {
            "status": "Done",
            "text": "Hey team, just a quick update on the project..."
          }
        }
      ]
    }
  }
}

Transcription Status Values:

Status	Description
`Pending`	Queued for transcription
`Started`	Transcription in progress
`Done`	Complete - `text` field populated
`Failed`	Transcription failed

Mentions

To create mentions via External API message sending, use <@profileId> in message text. Example request text:

Hi <@550e8400-e29b-41d4-a716-446655440001>, can you review this?

In webhook payloads, mentions are returned under message.mentions. message.mentionedProfiles may also be present as a compact ID list.

{
  "message": {
    "text": "Hi <@550e8400-e29b-41d4-a716-446655440001>, can you review this?",
    "mentionedProfiles": ["550e8400-e29b-41d4-a716-446655440001"],
    "mentions": [
      {
        "id": "550e8400-e29b-41d4-a716-446655440001",
        "name": "Alice Johnson"
      }
    ]
  }
}

message.text keeps the mention token format (<@profileId>), while mentions[] provides resolved display names. mentions fields:

Field	Type	Description
`id`	string	Mentioned profile ID
`name`	string	Mention display name

Reply Messages

Messages that reply to other messages include:

{
  "message": {
    "id": "msg_new",
    "text": "I agree!",
    "parentId": "msg_original"
  }
}

Location Messages

{
  "message": {
    "type": "location",
    "text": "",
    "location": {
      "latitude": "37.7749",
      "longitude": "-122.4194",
      "name": "San Francisco Office",
      "address": "123 Market St, San Francisco, CA"
    }
  }
}

address is optional and is included only when available.

Task Messages

Task snapshots are sent when tasks are created, updated, or their status changes:

{
  "message": {
    "type": "task",
    "text": "",
    "task": {
      "id": "task_...",
      "action": "Added",
      "title": "Review documentation",
      "text": "Please review the API docs by Friday",
      "status": "Open",
      "assignee": "550e8400-e29b-41d4-a716-446655440001",
      "dueDate": 1699651200000,
      "isDueDateTimeSelected": true,
      "parentId": null,
      "subItemsCount": 0
    }
  }
}

Task Actions:

Action	Description
`Added`	Task created
`Updated`	Task details changed
`Deleted`	Task removed
`MarkedAsDone`	Task completed
`MarkedAsOpened`	Task reopened
`Replied`	Comment added to task

Contact Messages

{
  "message": {
    "type": "contact",
    "text": "",
    "contact": {
      "name": "John Doe",
      "phoneNumbers": ["+1234567890"],
      "emails": ["john@example.com"],
      "role": "Engineer",
      "location": "San Francisco",
      "linkedIn": "https://linkedin.com/in/johndoe",
      "profileId": "550e8400-e29b-41d4-a716-446655440001"
    }
  }
}

Reaction Events

reaction.added

{
  "id": "evt_...",
  "type": "reaction.added",
  "eventVersion": 1,
  "timestamp": 1699564800000,
  "data": {
    "messageId": "660e8400-e29b-41d4-a716-446655440001",
    "topicId": "550e8400-e29b-41d4-a716-446655440000",
    "emoji": "👍",
    "userId": "550e8400-e29b-41d4-a716-446655440001",
    "userName": "Alice Johnson"
  }
}

reaction.removed

Same structure as reaction.added.

Member Events

member.added

{
  "id": "evt_...",
  "type": "member.added",
  "eventVersion": 1,
  "timestamp": 1699564800000,
  "data": {
    "topicId": "550e8400-e29b-41d4-a716-446655440000",
    "memberId": "550e8400-e29b-41d4-a716-446655440003",
    "memberName": "Carol Williams",
    "addedBy": "550e8400-e29b-41d4-a716-446655440001"
  }
}

member.removed

{
  "id": "evt_...",
  "type": "member.removed",
  "eventVersion": 1,
  "timestamp": 1699564800000,
  "data": {
    "topicId": "550e8400-e29b-41d4-a716-446655440000",
    "memberId": "550e8400-e29b-41d4-a716-446655440003",
    "memberName": "Carol Williams",
    "removedBy": "550e8400-e29b-41d4-a716-446655440001"
  }
}

Topic Events

topic.updated

Sent when a topic’s name or description is changed.

{
  "id": "evt_...",
  "type": "topic.updated",
  "eventVersion": 1,
  "timestamp": 1699564800000,
  "data": {
    "topicId": "550e8400-e29b-41d4-a716-446655440000",
    "name": "Project Updates - Q4",
    "updatedBy": "550e8400-e29b-41d4-a716-446655440001"
  }
}

Only changed fields are included in the payload. If only the description was updated, name would be absent.

Poll Vote Events

poll_vote.created

Sent when a user votes on a poll in a topic where your bot is a member.

{
  "id": "evt_...",
  "type": "poll_vote.created",
  "eventVersion": 1,
  "timestamp": 1699564800000,
  "data": {
    "pollVoteId": "550e8400_opt1_550e8400-e29b-41d4-a716-446655440001",
    "attachmentId": "550e8400-e29b-41d4-a716-446655440088",
    "messageId": "660e8400-e29b-41d4-a716-446655440001",
    "topicId": "550e8400-e29b-41d4-a716-446655440000",
    "optionId": "opt1",
    "voterId": "550e8400-e29b-41d4-a716-446655440001",
    "createdAt": 1699564800000
  }
}

poll_vote.deleted

Sent when a user removes their vote from a poll.

{
  "id": "evt_...",
  "type": "poll_vote.deleted",
  "eventVersion": 1,
  "timestamp": 1699564900000,
  "data": {
    "pollVoteId": "550e8400_opt1_550e8400-e29b-41d4-a716-446655440001",
    "attachmentId": "550e8400-e29b-41d4-a716-446655440088",
    "messageId": "660e8400-e29b-41d4-a716-446655440001",
    "topicId": "550e8400-e29b-41d4-a716-446655440000",
    "optionId": "opt1",
    "voterId": "550e8400-e29b-41d4-a716-446655440001"
  }
}

Retry & Auto-Pause Behavior

Webhooks are retried up to 3 times with exponential backoff on failure
After 10 consecutive failures, the webhook is automatically paused
Re-enable a paused webhook via the Update webhook configuration endpoint

Overview

Messages

Long Polling

Topics (group chats/channels/conversations)

Org units

Tasks

Members

Polls

OAuth

Agentic

Webhook Events

Event Envelope

HTTP Headers

Signature Verification

Message Events

message.created

message.updated

message.deleted

Message Object

Message Types

Attachments

Voice Message Transcription

Mentions

Reply Messages

Location Messages

Task Messages

Contact Messages

Reaction Events

reaction.added

reaction.removed

Member Events

member.added

member.removed

Topic Events

topic.updated

Poll Vote Events

poll_vote.created

poll_vote.deleted

Retry & Auto-Pause Behavior

​Event Envelope

​HTTP Headers

​Signature Verification

​Message Events

​message.created

​message.updated

​message.deleted

​Message Object

​Message Types

​Attachments

​Voice Message Transcription

​Mentions

​Reply Messages

​Location Messages

​Task Messages

​Contact Messages

​Reaction Events

​reaction.added

​reaction.removed

​Member Events

​member.added

​member.removed

​Topic Events

​topic.updated

​Poll Vote Events

​poll_vote.created

​poll_vote.deleted

​Retry & Auto-Pause Behavior

Event Envelope

HTTP Headers

Signature Verification

Message Events

message.created

message.updated

message.deleted

Message Object

Message Types

Attachments

Voice Message Transcription

Mentions

Reply Messages

Location Messages

Task Messages

Contact Messages

Reaction Events

reaction.added

reaction.removed

Member Events

member.added

member.removed

Topic Events

topic.updated

Poll Vote Events

poll_vote.created

poll_vote.deleted

Retry & Auto-Pause Behavior