Skip to main content

On Mobile (iOS)

Importing a Chat

  1. Open WhatsApp.
  2. Open a chat you want to export. Import Whatsapp Chats screenshot 1
  3. Tap the contact or group name at the top of the chat window. Import Whatsapp Chats screenshot 2
  4. Scroll down and tap “Export Chat”. Import Whatsapp Chats screenshot 3
  5. Choose “Attach media”, or “Without media”. Import Whatsapp Chats screenshot 4
  6. Select the “Zenzap” app. Import Whatsapp Chats screenshot 5
  7. Tap “Next” on the instructions part. Import Whatsapp Chats screenshot 6
  8. Tap “Start import”. Import Whatsapp Chats screenshot 7
  9. Tap “Next”. Import Whatsapp Chats screenshot 8
  10. Select the checkbox next to a participant’s name to invite them.
  • Choose to invite them as a “Teammate” or an “External user”. Import Whatsapp Chats screenshot 9
  1. Tap “Next: Review import details”. Import Whatsapp Chats screenshot 10
  2. Tap “Confirm” to send the invitations.
  • If you decide to not invite some of the people, you will see a screen that they won’t get a message. Import Whatsapp Chats screenshot 11
  1. Tap “Ok”.
  2. Tap “Done” Import Whatsapp Chats screenshot 12
Note:
  • You can continue using your mobile device while the import completes in the background.
  • If you do not finish the process, a message to continue will appear at the top of your home page under “My Agenda”.
  • To cancel the process, tap the “Three buttons” icon and select “Discard this import”, then tap “Cancel import” to confirm.
  • You can only import one chat at a time.
Managing Invitations If a participant is not automatically recognized, follow these steps to manage their information:
  1. Tap “Add info”. Import Whatsapp Chats screenshot 13
  2. Select one of the following options:
  • “It’s me”: If the participant is you.
  • “Choose from my contacts”: If the person is saved in your phone contacts.
  • “Add a phone number”: To manually provide contact details and to choose to invite them as a “Teammate” or “External user”.
  • “Don’t add this person”: If you do not want to include this participant. Import Whatsapp Chats screenshot 14
.. , ⭐ Pro Feature: Admins can visit “Settings” to manage which users are allowed to import WhatsApp chats.

On Mobile (Android)

Importing a Chat

  1. Open WhatsApp.
  2. Open a chat you want to export.
  3. Tap the three dots in the top right corner.
  4. Tap “More”.
  5. Tap “Export Chat”.
  6. Choose “Include media”, or “Without media”.
  7. Select the “Zenzap” app.
  8. A pop up window will open.
  9. Tap “Next” on the instructions part.
  10. Tap “Start import”.
  11. Tap “Next”.
  12. Check the box near the participants name if you want to invite them.
  • Choose if you want to invite them as a “Teammate” to your workspace, or as an “External user”.
  1. Tap “Next: Review import details”.
  2. Tap “Confirm” to send the invitations.
  • If you decide to not invite some of the people, you will see a screen that says these people won’t get a message.
  1. Tap “Done”
Note:
  • You can continue using your mobile device while the import completes in the background.
  • If you do not finish the process, a message to continue will appear at the top of your home page under “My Agenda”.
  • To cancel the process, tap the “Three buttons” icon and select “Discard this import”, then tap “Cancel import” to confirm.
  • You can only import one chat at a time.
Managing Invitations If a participant is not automatically recognized, follow these steps to manage their information:
  1. Tap “Add info”.
  2. Select one of the following options:
  • “It’s me”: If the participant is you.
  • “Choose from my contacts”: If the person is saved in your phone contacts.
  • “Add a phone number”: To manually provide contact details and to choose to invite them as a “Teammate” or “External user”.
  • “Don’t add this person”: If you do not want to include this participant.
⭐ Pro Feature: Admins can visit “Settings” to manage which users are allowed to import WhatsApp chats.