Manage Folders

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Default Folders

• “Chats” - Shows all your conversations
• “Unread” - Displays only unread messages
• “Topics” - Shows all topic/group chats
• “Starred” - Contains conversations you’ve starred
• “DMs” - Shows all direct messages
• “[Your Company Name]” - Displays only chats with members of your company
• “Archive” - Contains archived conversations
• “External” - Shows conversations with external contacts

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On Mobile (iOS & Android)

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Create a New Folder

1. From the Home screen, tap the dropdown arrow next to your folder tabs to open “Folders & Categories”.

2. Tap “Add Folder”.

3. Enter a name for your new folder.
4. Tap “Save” in the top-right corner.

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Edit Folders

1. From the Home screen, tap the dropdown arrow next to your folder tabs to open “Folders & Categories”.
2. Tap “Edit” in the top-right corner.

3. From here you can:
   • Show or hide folders: Tap the blue circle next to each folder to show or hide it from your home screen tabs.
   • Reorder folders: Tap and hold the menu icon (three horizontal lines) and drag the folder to a new position.
   • Rename a folder: Tap the pencil icon next to a custom folder to edit its name.
   • Delete a folder: Tap the trash icon next to a custom folder to delete it.

4. Tap “Save” in the top-right corner when you’re finished.

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On Desktop (Windows, macOS, & Web App)

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Create a New Folder

1. In the left sidebar under “Favorites”, click “Add new”.

2. In the “Add folder” dialog, enter a name for your folder.
3. Click “Add folder” to create it.

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Edit Folders

1. In the left sidebar under “Favorites”, click “Edit”.
2. From here you can:
   • Show or hide folders: Check or uncheck the box next to each folder.
   • Reorder folders: Click and hold the drag icon (six dots) and drag the folder to a new position.
3. Click “Save” when you’re finished, or “Cancel” to discard changes.